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Terms of use

Thank you for visiting Please read these terms and conditions carefully before using the site.

What's in these terms of use?

These terms tell you the rules for using our website (our site).

Click on the links below to go straight to more information on each area:

Who we are and how to contact us is a site operated by Salford City Council ("We"). Our address is Salford Civic Centre, Chorley Road, Swinton, Salford M27 5AW.

To contact us, please email

By using our site you confirm that you accept these terms

By using our site, you confirm that you accept and are legally bound by these terms of use and agree to comply with them. If you do not agree to these terms, you must not make any use of our site. We recommend that you print a copy of these terms for future reference and check this page regularly as we make changes to them from time to time (please see the section 'We may make changes to these terms? below for further details).

You must be at least [16] years old to use our site. If you are under [16] years old, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these terms. We reserve the right to make further enquiries if required in order to obtain confirmation of a user's proof of age.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

We may make changes to these terms

As our site is constantly evolving, we may need to make changes to these terms from time to time for operational or other reasons. Every time you wish to use our site, please check these terms to ensure you understand what terms apply to your use of our site at the relevant time. If you do not agree to any change to these terms, you must not continue to use our site.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our users' needs and additional features and functionality which we may introduce. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge. If you are dissatisfied with our site, these Terms of Use or any of the Content your sole remedy is to discontinue use of our site. We do not guarantee that our site, or any content on or features of it, will always be available or available on an uninterrupted basis. We may suspend or withdraw or restrict the availability of all or any part of our site, any content on it or features of it for business, operational or legal reasons. We will try to give you reasonable notice in the event of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only made available for users in England

Our site is directed to people residing in England. We do not represent that any content or functionality available on or through our site is appropriate for use or available in other locations.

Your account

When you create a username, password, profile or any other piece of information as part of our account registration or security procedures, you must treat that information as strictly confidential and must not disclose it to anyone else. When registering and creating your account you consent to us processing your user identity and details (in accordance with our Privacy Policy), you must provide accurate and complete personally identifiable information and ensure that this information is kept accurate and up-to-date at all times. In order to verify your account we may need look at your records in other internal databases. We reserve the right to terminate your account if we learn that you have provided false or misleading information.

You choose your username when creating an account. A username forms part of your online identity and should not appear to be offensive or disruptive. When choosing your username be aware that the following types of usernames are not permitted:

Please note that usernames that are inappropriate in another language, or that represent an inappropriate name with misspellings and substitutions, or do so indirectly or by implication, are still considered inappropriate.

A user account should be used only by one person, and you should use only one account. Logging on tour site, whether authorised or unauthorised and regardless of the platform used to do so, constitutes your consent to having your usage monitored.

We reserve the right to disable any username, password or profile if at any time, if in our reasonable opinion you have failed to comply with any of these terms of use.

You are solely responsible (to us and to others) for all activity that occurs under your account, therefore it is important that you keep your account password secure and confidential. If you know or suspect that anyone other than you knows your username or password, you must notify us immediately at

We may allow you to create, authorise and sign into your profile on our site using a third party platform such as Twitter or Facebook. By using those third-party services to do so, you confirm that you agree to their terms of use, privacy policy and any other agreements or documents which set out the terms of your relationship with them and use of their services, which is separate from your relationship with us and your use of our site and authorise us to share your personal data with any third party website or app provider to which your account is linked. You also authorise us at any time and with any regularity to retrieve and/or receive and/or access any of your personal data held by any third party website or app provider to which your account is linked. And agree to the transmission, storage, processing and use by us of your personal data retrieved and/or received from any third party website or app provider to which your account is linked in the manner set out in our Privacy Policy.This paragraph of these terms applies in relation to personal data that is held by any third party website or app provider and that is retrieved and/or received by us or is otherwise transmitted to us and such personal data constitutes user submitted or generated content which is uploaded, posted or otherwise transmitted to us.

You must not disrupt the functioning of our site, solicit or use another user's password or otherwise act in a way that interferes with other users? use of our site. Other than connecting to our servers by HTTP requests using a web browser, you may not attempt to gain access to our site by any other means, including, without limitation, by using administrator passwords or by acting as an administrator while using our site or otherwise.

Advertising on our site

Our site may include advertisements, either as specific content or promotions or by way of branded pages, which may be targeted towards or based upon content or information posted to our site by users, queries made through them or any other information relating to our site or its users. The types of advertisements which may feature on our site will be subject to change as it evolves, and in consideration for your use of our site, you agree that we, our affiliates and third-party advertisers may display advertising on our site or in connection with the display of content or information on our site, whether posted by you or any other user of our site.

How you can use content on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the content published on it. Those works are protected by copyright and other laws and treaties around the world. All such rights of the relevant owner or licensee are fully reserved and you cannot extract or make any use of our site or any content published on it without permission from the relevant owner or licensee or otherwise than in accordance with these terms. We have no objection to the use of the text of our site for the purposes of any personal or educational use or private research, but this does not extend to any content posted by users of our site.

Our status (and that of any identified users or other contributors) as the authors of content on our site must always be acknowledged.

If you print off, copy or download any part of our site or any content published on it in breach of these terms of use, your right to use our site will cease immediately and you must, at our option and on demand, return or destroy any copies of the content you have made.

We respect the intellectual property rights of others. If you believe that your intellectual property rights (whether copyright, trade marks or otherwise) have been infringed in any way by our site or any content on it, please contact us at

You must not rely on information on this site

The content on our site is provided for your general information only. It is not intended or presented in any way to amount to advice upon which you can or should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update and ensure the accuracy and completeness of the information on our site (but not in relation to any content submitted by users), we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date and the extent of our liability in that regard is set out in further detail in the section 'When we are responsible for loss or damage suffered by you as a result of using our site? below.

Where our site contains links to other sites, platforms, services and resources provided by third parties (whether linked to by us or by any user of our site) these links are provided for your information only. Such links should not be interpreted as approval or endorsement by us (or by any user of our sire) of those linked websites, platforms, services or resources and any information or services you may obtain or receive from them.

We have no control over the contents or operation of third party sites, platforms, services or resources, including any you may use to log into create or log into your profile on our site (please see the section 'Your account? above for further information on your need to be aware of and comply with any terms relating to third party platforms used to log into our site).

We do not approve of or endorse user-generated content on our site

Our site includes information and content uploaded by other users of our site, including profiles, direct messages, forums and listings in the 'Sell, Share Give' and 'Discounts' sections. This information and this content will not be and has not been moderated, verified or approved by us. The views expressed by other users or third parties in content posted on our site do not necessarily represent our views or values.

If you wish to complain about information and content uploaded by other users please contact us at

Our 'Sell, Share Give' section

Our 'Sell, Share, Give' section is a marketplace which allows users to offer, sell, buy and lend products or make donations. We do not hold actual possession of anything listed or sold in this section and are not involved in any transaction between buyer, seller, lender or recipient. We have no control over and do not provide any warranty, representation or guarantee of the existence, quality, safety or legality of any item sold or lent through our site, or that any buyer, seller, lender or recipient will complete a transaction.

When we are responsible for loss or damage suffered by you as a result of using our site

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are using our site as a business user:

If you are using our site as a consumer:

Please note that we only provide our site for your domestic, private and personal use. You agree not to use our site for any commercial or business purposes (save in relation to selling items through the 'Sell, Share, Give' section. We are not involved in any actual negotiations or transactions between users of that section and we do not guarantee the accuracy of postings or user communications or the quality, safety, or legality of what may be offered by other users), and we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors have no liability to you for any direct or indirect economic loss, loss of profit, loss of business, loss of reputation, business interruption, loss of business opportunity or any other indirect or consequential loss or damage.

Any sale of items or donation through the 'Sell, Share, Give' section of our site is your sole risk and of the user, recipient or sender in question, and we assume no liability for any underlying transaction of funds, or the actions or identity of the relevant user, recipient or sender. Any dispute in that regard is between you and the relevant user, recipient or sender.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, hacking or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website, platform, service or resource linked to on it. If defective digital content that we have supplied through our site damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair that damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply any update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We assume no responsibility for the content of or products or services provided or promoted by websites, platform, service or resource linked to on our site or in any advertisement which may be delivered as a result of your use of our site, either by us or any user of our site via posted content or otherwise.

Uploading content to our site

Whenever you make use of any feature that allows you to upload content to our site, or to make contact with other users of our site (whether by posting to their timeline or by sending a direct message to them), you must comply with the content standards set out in our House Rules.

By uploading any content to our site or otherwise using it, you warrant that it complies with the standards set out in our House Rules and agree that you will be liable to us and indemnify and hold us harmless for any breach of these warranties. This means that you will be responsible for any loss or damage (including reasonable professional and legal fees) we may suffer as a result of your breach of this warranty.

Any content which you may upload to our site will be considered non-confidential and non-proprietary, in that we are free to make it available on our site. You will retain all of your ownership rights in any content uploaded to our site, but so that we can make it available to other users you grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the section 'Rights you are giving us to use content you upload? below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, their right to privacy or their rights as a data subject or any claim in defamation.

We are under a duty to protect the public funds which we administer, and to this end may use the information you have provided by using our site for the prevention and detection of fraud. We may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

We have the right to remove any posting you make on our site if, in our sole opinion, your post does not comply with the content standards set out in our House Rules.

You are solely responsible for securing and backing up your content, including any uploaded to our site.

Rights which you give to us to use content which you upload to our site

When you upload or post content to our site, you grant the following rights:

We are not responsible for viruses and you must not introduce them to our site

Whilst we use technology which aims to impede or prevent malicious programs, activity or viruses wherever possible, we do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other content that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our site's home page, provided you do so in a way that is fair and legal and does not damage our reputation or take any advantage of it to further any commercial interest or suggest our endorsement. You must not establish a link to our site in any website or social profile that you do not own.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice and our site or profile in which you are linking must comply in all respects with the content standards set out in our House Rules.

If you wish to link to or make any use of content on our site other than that set out above, please contact

Which country's laws apply to any disputes relating to your use of our site?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

'MyCitySalford' is a [UK registered] trade mark of Salford City Council. You are not permitted to use it without our approval, unless as part of content you are using as permitted under the section 'How you may use content? on our site above.


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